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Returns & Refund Policy

Last Updated: July 2026

Thank you for shopping with The Lomasi Bloodline.

This Returns & Refund Policy explains your rights and our procedures for products purchased through www.lomasibloodline.co.nz and www.thelomasibloodline.co.nz.

This website and online store are owned and operated by Anaheras – Lomasi.

1. Our Commitment

At The Lomasi Bloodline, we are committed to providing quality products and excellent customer service.

If there is a problem with your order, please contact us as soon as possible. We will always do our best to resolve any issues fairly and promptly.

2. Pre-Order Cancellations

Pre-orders may be cancelled at any time before your order has been dispatched.

If your order is cancelled before dispatch, any payments made towards the purchase price of your order will be refunded using the original payment method.

Where shipping costs have not yet been invoiced or paid, no shipping charges will apply.

3. Damaged, Faulty or Incorrect Items

If your order arrives:

  • damaged during transit;

  • faulty;

  • defective; or

  • you receive an incorrect item,

please contact us within 14 days of receiving your order.

To assist us in resolving the issue, we may request photographs of the item and its packaging.

Once the issue has been assessed, we will work with you to provide an appropriate solution, which may include:

  • a replacement item;

  • a refund;

  • or another mutually agreed resolution.

4. Change of Mind

We understand that circumstances can change.

However, unless required by New Zealand consumer law, we do not generally offer refunds or exchanges for change-of-mind purchases.

Please choose carefully before placing your order.

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993.

5. Merchandise Returns

Merchandise purchased through this website may be returned where:

  • the item is faulty;

  • the wrong item has been supplied; or

  • you are entitled to a remedy under New Zealand consumer law.

Where a return is accepted:

  • Items should be returned in their original condition wherever possible.

  • Customers are responsible for return shipping costs unless the item is faulty or supplied incorrectly.

6. Digital Products

If digital products become available in the future, separate refund conditions may apply and will be clearly stated at the time of purchase.

7. Refund Processing

Approved refunds will be processed using the original payment method wherever possible.

Please allow sufficient time for your financial institution or payment provider to process the refund after it has been issued.

Payment processing fees charged by third-party payment providers may not be refundable to Anaheras – Lomasi and are subject to the policies of the relevant payment provider.

8. Consumer Rights

Nothing in this Returns & Refund Policy limits or excludes your rights under:

  • the Consumer Guarantees Act 1993;

  • the Fair Trading Act 1986; or

  • any other applicable New Zealand consumer protection legislation.

9. Contact Us

If you have any questions regarding returns, refunds or damaged items, please contact:

Anaheras – Lomasi
Website Operations for The Lomasi Bloodline

Email: Lomasi@anaheras.co.nz

Author & Intellectual Property Notice

The Lomasi Bloodline, including its title, characters, stories and associated literary works, is the intellectual property of Shonteil Tamainu.

This Returns & Refund Policy relates solely to the operation of this website and online store by Anaheras – Lomasi.

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